Introduction and Scope

At Vectorexlex Hub, we understand that trust forms the foundation of every successful business relationship. This privacy policy explains how we handle your personal information when you visit our website, inquire about our interior flower design services, or engage with us as a client. We operate from our offices in Baku, Azerbaijan, and serve clients throughout the region while adhering to both local data protection regulations and international best practices.

This policy covers all interactions you have with Vectorexlex Hub, whether through our website at vectorexlexhub.it.com, email communications, phone calls, or in-person consultations. We believe in straightforward communication about our privacy practices because we know you're entrusting us with information that matters to you.

Information We Collect

Contact and Project Information

When you reach out to us for interior flower design services, we collect basic contact details like your name, phone number, email address, and location. We also gather information about your project requirements, preferences for plant types and arrangements, budget considerations, and timeline expectations. This information helps us provide personalized recommendations and accurate project proposals.

Website Usage Data

Our website automatically collects certain technical information to ensure proper functionality and improve your browsing experience. This includes your IP address, browser type, pages you visit, time spent on our site, and referring websites. We use this data to understand how visitors interact with our content and identify areas for improvement.

How We Use Your Information

• Responding to your inquiries about interior flower design services and providing detailed project consultations
• Creating customized design proposals based on your specific space requirements and aesthetic preferences
• Scheduling site visits, installation appointments, and ongoing maintenance services
• Processing payments and maintaining accurate financial records for completed projects
• Sending project updates, care instructions for your plants, and seasonal maintenance reminders
• Improving our website functionality and developing new service offerings based on client feedback
• Complying with legal requirements related to business operations in Azerbaijan

Data Sharing and Third Parties

We work with a limited number of trusted partners to deliver comprehensive interior flower design services. Plant suppliers and nurseries may receive basic project specifications to ensure we source the right materials for your space. Our accounting firm processes payment information as required for business operations, and we occasionally consult with specialized horticulturists for complex installations.

All partners are contractually bound to protect your information and use it only for the specific services they provide to us. We never share client lists, personal preferences, or project details for marketing purposes. If we need to share information for any reason not covered in this policy, we'll always ask for your explicit consent first.

Your Privacy Rights

To exercise any of these rights, simply contact us at [email protected] or call +994773030173. We'll respond to your request within 30 days and guide you through the process. There's no charge for reasonable requests, though we may ask you to verify your identity to protect your information.

Data Security and Protection

We implement multiple layers of security to protect your personal information. Our website uses SSL encryption for all data transmission, and we maintain secure servers with regular security updates and monitoring. Physical documents are stored in locked cabinets at our Baku office, with access limited to authorized personnel only.

We regularly backup your information to secure, encrypted storage systems and maintain incident response procedures in case of any security concerns. Our team receives ongoing training on data protection best practices, and we conduct annual security reviews to identify and address potential vulnerabilities.

While we take comprehensive precautions, no system is completely immune to security risks. We commit to promptly notifying affected clients and relevant authorities if any data breach occurs, along with clear information about steps we're taking to address the situation.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Contact information and project details are typically retained for three years after project completion to support any follow-up services or warranty issues. Financial records are maintained for seven years as required by Azerbaijan business regulations.

Website analytics data is automatically deleted after two years, and marketing communications cease if you don't interact with us for more than 18 months. When retention periods expire, we securely delete digital files and shred physical documents. You can request earlier deletion of your information at any time, subject to legal requirements.

Cookies and Website Technology

Our website uses essential cookies to ensure proper functionality and provide basic analytics about site usage. These cookies help us understand which pages are most helpful to visitors and identify any technical issues that need addressing. We don't use tracking cookies for advertising purposes or share cookie data with external marketing companies.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We use Google Analytics with anonymized IP addresses to understand general site usage patterns without identifying individual visitors.

International Data Transfers

As our primary operations are based in Azerbaijan, most of your information remains within the country. However, some of our technology providers, such as website hosting services, may store data on servers located in other countries with adequate data protection standards.

When international transfers are necessary, we ensure appropriate safeguards are in place through contractual agreements and verification that receiving countries maintain adequate privacy protections. We never transfer personal information to countries or organizations that don't meet our security and privacy standards.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our business practices or legal requirements. Any material changes will be communicated to existing clients via email at least 30 days before taking effect, with a summary of key modifications.

The current version of our privacy policy is always available on our website, with the effective date clearly marked at the top. We encourage you to review this policy periodically, especially if you haven't worked with us for an extended period.